---
title: Cancellation & Subscription Policy
description: Aidentified's subscription cancellation policy
---

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# Cancellation & Subscription Policy

We’re committed to providing you with reliable, high-quality service throughout the duration of your subscription. To ensure transparency and help you manage your subscription with confidence, please review our cancellation and contract policies below.

### **Contract Terms & Cancellations**

- **Standard Contract Lengths**  
  All subscriptions are based on a **12-month contract**, excluding the monthly Starter plan or unless otherwise specified in your agreement. Annual Subscriptions are non-cancellable for the duration of the Term, and can only be cancelled for material breach. Our Starter plan is entered into on a month-to-month basis, which is the same date every month as the subscription start date.. For additional information, please see our [Terms & Conditions](https://www.aidentified.com/terms-conditions).
- **Auto-Renewal Cancellation (for annual subscriptions)**  
  If you are a **Premium** plan user, you may **cancel your auto-renewal** in the app at any time before the end of your current term. **If you’re on a plan other than Premium, contact your sales representative or email support@aidentified.com to cancel auto-renewal.**  
  Please note that this does not cancel your current annual subscription—you will continue to be billed, and your subscription will remain active, until the end of your contract term.
- **How to Cancel Auto-Renewal or Cancel Monthly Starter plan** 
    - Navigate to **Settings \> Billing \> Billing Overview**
    - Beneath your current subscription plan, click **Cancel auto-renewal**.
    - Follow the prompts to complete your cancellation request.
- **Auto-Renewal**  
  If you do not cancel your auto renewal before the end of your current term and your subscription includes an auto-renew provision, your contract will **automatically renew for another 12-month period** under the same terms. Once renewed, the contract will again be non-cancellable for length of term.
- **Notice of Auto-Renewal**  
  **For annual subscriptions:** You will receive a notification at sixty (60) and thirty (30) days before the end of your current term that your contract will be auto-renewing unless you take steps to cancel the contract with Aidentified.
- **For the Starter plan:** You will automatically be billed on a monthly basis, unless you give Aidentified notice of cancellation (which will be effective at the end of the month you are then in).

### **Upgrades & Downgrades**

- **Plan Upgrades**  
  You can **upgrade your plan or add additional seats at any time** during your contract. Whether you're moving from a Starter to Premium plan or adding more users, upgrades will be **prorated based on the time remaining** in your contract term.
- **Plan Downgrades**  
  Reducing the number of seats or downgrading your plan (e.g., Premium to Starter) is only allowed during the **final 30 days of your contract term**. Downgrades requested outside this window will not take effect until the next renewal period.

**Credit Rollover Policy**

- **Purchased Credits**  
  Any credits you purchase **in addition to those included in your subscription** are yours to keep and **do not expire**. These purchased credits will **roll over into your next term** **as long as your subscription remains active**.
- **Included Credits**  
  Credits that are **included as part of your subscription plan** do **not roll over** between contract terms. These credits will **reset at the start of each new subscription period**.

**Need Help?**

If you have questions about your subscription, billing, or need assistance with cancellation or changes, please contact our support team (support@aidentified.com). We’re here to help.

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