---
title: FAQ's | Aidentified Knowledge Base
description: FAQ's
---

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1. [Aidentified Knowledge Base](https://support.aidentified.com/)
2. [FAQ's](https://support.aidentified.com/faqs)

# FAQ's

## FAQ: Credits

- [Can I add someone to my network without using a credit?](https://support.aidentified.com/does-adding-someone-to)
- [How often do my credits refresh?](https://support.aidentified.com/how-often-do-my-credits-refresh)
- [Can I purchase additional credits?](https://support.aidentified.com/can-i-purchase-additional-credits)
- [What are some tips for maximizing my credits?](https://support.aidentified.com/what-are-some-tips-for-maximizing-my-credits)

## FAQ: Email Notifications

- [How do I turn off email notifications?](https://support.aidentified.com/turn-off-email-notifications)
- [Why am I receiving connection emails?](https://support.aidentified.com/connection-emails)

## FAQ: Filters & Saved Searches

- [How do I search for and save company-specific searches?](https://support.aidentified.com/how-do-i-search-for-and-save-company-specific-searches)
- [How do I find future prospects?](https://support.aidentified.com/find-future-prospects)
- [Can I do a reverse phone number lookup?](https://support.aidentified.com/can-i-do-a-reverse-phone-number-lookup)

## FAQ: Imports & Exports

- [Why am I receiving the notification “Import rows maxed out” when attempting an import?](https://support.aidentified.com/why-am-i-receiving-the-notification-import-rows-maxed-out-when-attempting-an-import)
- [Do imports consume credits?](https://support.aidentified.com/do-imports-consume-credits)
- [How can I get an API key/token?](https://support.aidentified.com/how-can-i-get-an-api-key/token)
- [How do I remove connections or someone from my network?](https://support.aidentified.com/how-do-i-remove-connections)
- [When will my imported contacts show up in Aidentified?](https://support.aidentified.com/when-will-my-imported-contacts-show-up-in-aidentified)
- [How do I enrich my own leads?](https://support.aidentified.com/how-do-i-enrich-my-own-leads)

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## FAQ: Passwords & Account Emails

- [I tried to reset my password and never received an email.](https://support.aidentified.com/tried-to-reset-my-password-and-never-received-an-email)
- [How do I change my password?](https://support.aidentified.com/change-my-password)
- [What are Aidentified's password requirements?](https://support.aidentified.com/what-are-aidentifieds-password-requirements)
- [Can I change my username/email address for the app?](https://support.aidentified.com/can-i-change-my-username/email-address-for-the-app)
- [I forgot my password, how can I reset it?](https://support.aidentified.com/i-forgot-my-password-how-can-i-reset-it)

## FAQ: Profiles

- [How do I add a note to a prospect's profile?](https://support.aidentified.com/how-do-i-add-a-note-to-a-prospect-profile)
- [Does Aidentified’s Multiple Properties attribute include properties owned through LLCs, trusts, or other entities?](https://support.aidentified.com/does-aidentifieds-multiple-properties-attribute-include-properties-owned-through-llcs-trusts-or-other-entities)
- [What is a shared phone number?](https://support.aidentified.com/what-is-a-shared-phone-number)
- [What are company pages?](https://support.aidentified.com/company-pages)
- [Can I unlock multiple profiles at once?](https://support.aidentified.com/can-i-unlock-multiple-profiles-at-once)
- [Do you include social media links for people?](https://support.aidentified.com/social-media-links-for-people)
- [FAQ: Contact Confidence](https://support.aidentified.com/faq-contact-confidence)

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## FAQ: Prospect Finder

- [How do I search for prospects by college/school?](https://support.aidentified.com/how-what-question-is-your-article-answering)
- [How do I search for prospects across multiple zip codes?](https://support.aidentified.com/how-do-i-search-for-prospects-across-multiple-zip-codes)
- [How do I search for prospects within a specific mile radius?](https://support.aidentified.com/mile-radius-prospects-search)
- [How do I view profiles I have unlocked?](https://support.aidentified.com/how-do-i-view-profiles-i-have-unlocked)
- [What is Geo Home City?](https://support.aidentified.com/what-is-geo-home-city)
- [What is Remaining Share Balance?](https://support.aidentified.com/what-is-remaining-share-balance)
- [What does Inferred Income mean?](https://support.aidentified.com/what-does-inferred-income-mean)
- [How is Wealth Segment defined?](https://support.aidentified.com/how-is-wealth-segment-defined)

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## FAQ: Sidecar Chrome Extension

- [Why is my Sidecar Chrome extension not working?](https://support.aidentified.com/i-am-having-trouble-logging-into-the-sidecar-chrome-extension)
- [Does the Sidecar work with Sales Navigator?](https://support.aidentified.com/sidecar-work-with-sales-navigator)

## FAQ: Subscription & Billing

- [How do I cancel my Premium or Starter plan trial?](https://support.aidentified.com/how-do-i-cancel-my-trial)
- [Do you have a mobile app?](https://support.aidentified.com/do-you-have-a-mobile-app)
- [I'm interested in Aidentified, how can I request a platform demo?](https://support.aidentified.com/aidentified-demo-request)
- [Will I be charged if I cancel before the end of my free trial?](https://support.aidentified.com/will-i-be-charged-if-i-cancel-)
- [Where can I obtain a copy of my billing invoice?](https://support.aidentified.com/where-can-i-obtain-a-copy-of-my-billing-invoice)
- [Who do I contact if I still have billing questions?](https://support.aidentified.com/other-billing-questions)
- [Can I be invoiced instead of paying by credit card?](https://support.aidentified.com/may-i-be-invoiced-instead-of-paying-by-credit-card)
- [How do I cancel my subscription?](https://support.aidentified.com/how-do-i-cancel-my-subscription)
- [How can I update my credit card/payment information?](https://support.aidentified.com/how-can-i-update-my-credit-card/payment-information)

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## FAQ: Tags

- [How do I view my tagged prospects?](https://support.aidentified.com/how-do-i-view-tagged-prospects)
- [How do I exclude profiles I have previously exported from new searches?](https://support.aidentified.com/exclude-profiles-i-have-previously-exported-from-new-searches)
- [Can I suppress contacts?](https://support.aidentified.com/can-i-suppress-contacts)
- [How do I add people to my Favorites?](https://support.aidentified.com/add-people-to-my-favorites)
- [How should I use tags?](https://support.aidentified.com/how-should-i-use-tags)
- [Can I add tags to the profiles that are matched from an import?](https://support.aidentified.com/can-i-add-tags-to-the-profiles-that-are-matched-from-an-import)

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## FAQ: Wealth Triggers

- [What are Wealth Triggers?](https://support.aidentified.com/what-are-wealth-triggers)
- [What Wealth Trigger event types do you track?](https://support.aidentified.com/what-wealth-trigger-event-types-do-you-track)

- [FAQ's](https://support.aidentified.com/faqs#main-content)

    - [FAQ: Credits](https://support.aidentified.com/faqs#faq-credits)
    - [FAQ: Email Notifications](https://support.aidentified.com/faqs#faq-email-notifications)
    - [FAQ: Filters & Saved Searches](https://support.aidentified.com/faqs#faq-filters-saved-searches)
    - [FAQ: Imports & Exports](https://support.aidentified.com/faqs#faq-imports-exports)
    - [FAQ: Passwords & Account Emails](https://support.aidentified.com/faqs#faq-passwords-account-emails)
    - [FAQ: Profiles](https://support.aidentified.com/faqs#faq-profiles)
    - [FAQ: Prospect Finder](https://support.aidentified.com/faqs#faq-prospect-finder)
    - [FAQ: Sidecar Chrome Extension](https://support.aidentified.com/faqs#faq-sidecar-chrome-extension)
    - [FAQ: Subscription & Billing](https://support.aidentified.com/faqs#faq-subscription-billing)
    - [FAQ: Tags](https://support.aidentified.com/faqs#faq-tags)
    - [FAQ: Wealth Triggers](https://support.aidentified.com/faqs#faq-wealth-triggers)
- [Getting Started](https://support.aidentified.com/getting-started)
- [App Features](https://support.aidentified.com/app-features#main-content)

    - [Saved Searches](https://support.aidentified.com/app-features#saved-searches)
    - [Prospect Finder](https://support.aidentified.com/app-features#prospect-finder)
    - [Integrations](https://support.aidentified.com/app-features#integrations)
    - [Export](https://support.aidentified.com/app-features#export)
    - [Wealth Triggers](https://support.aidentified.com/app-features#wealth-triggers)
    - [Prospect - Profile View](https://support.aidentified.com/app-features#prospect-profile-view)
    - [Dashboard](https://support.aidentified.com/app-features#dashboard)
    - [Team Members](https://support.aidentified.com/app-features#team-members)
    - [Sidecar Chrome Extension](https://support.aidentified.com/app-features#sidecar-chrome-extension)
    - [AI Mapped Connections](https://support.aidentified.com/app-features#ai-mapped-connections)
    - [Import](https://support.aidentified.com/app-features#import)
- [Register for a live webinar](https://support.aidentified.com/register-for-a-live-webinar)
- [Billing & Subscription](https://support.aidentified.com/billing-subscription#main-content)

    - [Credits](https://support.aidentified.com/billing-subscription#credits)
    - [Subscription](https://support.aidentified.com/billing-subscription#subscription)
- [Product Announcements](https://support.aidentified.com/product-announcements#main-content)

    - [Monthly](https://support.aidentified.com/product-announcements#monthly)

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