FAQ's

FAQ: Credits

• How often do my credits refresh?
• Can I purchase additional credits?
• What are some tips for maximizing my credits?

FAQ: Email Notifications

• How do I turn off email notifications?
• Why am I receiving connection emails?

FAQ: Filters & Saved Searches

• Can I do a reverse phone number lookup?
• How do I search for and save company-specific searches?
• How do I find future prospects?

FAQ: Imports & Exports

• How can I get an API key/token?
• How do I remove connections or someone from my network?
• When will my imported contacts show up in Aidentified?
• How do I enrich my own leads?

FAQ: Passwords & Account Emails

• I tried to reset my password and never received an email.
• How do I change my password?
• What are Aidentified's password requirements?
• Can I change my username/email address for the app?
• I forgot my password, how can I reset it?

FAQ: Profiles

• What is a shared phone number?
• What are company pages?
• Can I unlock multiple profiles at once?
• Do you include social media links for people?
• FAQ: Contact Confidence

FAQ: Prospect Finder

• How do I view profiles I have unlocked?
• What is Geo Home City?
• What is Remaining Share Balance?
• What does Inferred Income mean?
• How is Wealth Segment defined?

FAQ: Sidecar Chrome Extension

• Why is my Sidecar Chrome extension not working?
• Does the Sidecar work with Sales Navigator?

FAQ: Subscription & Billing

• Do you have a mobile app?
• I'm interested in Aidentified, how can I request a platform demo?
• Will I be charged if I cancel before the end of my free trial?
• How do I cancel my trial?
• Where can I obtain a copy of my billing invoice?
• Who do I contact if I still have billing questions?
• Can I be invoiced instead of paying by credit card?
• How do I cancel my subscription?
• How can I update my credit card/payment information?

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FAQ: Tags

• Can I suppress contacts?
• How do I add people to my Favorites?
• How should I use tags?
• Can I add tags to the profiles that are matched from an import?

FAQ: Wealth Triggers

• What are Wealth Triggers?
• What Wealth Trigger event types do you track?