Q: I tried to reset my password and never received an email.
A: Please check your spam folder. If you still can’t find the email, please file a ticket and our support team will be happy to help.
Q: How do I change my password?
A: If you forgot your password, click the "Reset here" button on the sign in page. Enter your email address, and an email will be sent to you with instructions on how to change. If you do not receive an email from Aidentified after this step, please file a ticket and a member of our support team will assign you a temporary password that you can change once logged in.
If you are logged into the Aidentified platform and want to change your password, navigate to the top right-hand corner and click on “My Profile”. In the drop-down, select “Security” and follow the steps to change your password. Make sure to use at least 8 letters, including a special character and at least one number.
Q: Can I change my username/email address for the app?
A: Yes. Please file a support ticket, specifying the new email address you wish to use, and a member of our team will be happy to make this update.