This article provides answers to frequently asked questions about general topics. Please also explore our other Frequently Asked Questions articles for further information.
Q: Do you support all browsers?
A: Identified is supported on all browsers. Google Chrome is recommended in order to utilize the chrome extension offered with the application. You can download the Aidentified Sidecar Chrome Extension here and learn more by visiting: Downloading and Utilizing the Aidentified Sidecar Extension.
Q: Can I invite someone from my company to start a trial for the Aidentified app?
A: Sure! Please reach out to your sales representative to get that started.
Q: Can I remove individual profiles associated with my LinkedIn Import from my first degree network? I’d like to keep only those that I have a personal connection with.
A: Connections added to your network using the "Add to My Connections" button, in the sidecar or in-app, can be removed individually using the “Remove from My Network” button.
Connections added to your network via a LinkedIn or CSV import cannot be removed individually. It is recommended that you clean up your LinkedIn or CSV prior to importing contacts in Aidentified.
Q: I need a product refresh, do you host Webinars?
A: We host refresher, product enhancement, and category specific webinars on a recurring basis. Our webinar registration pages are linked at the bottom of our Knowledge Center homepage. Need help sooner? Check out our training videos, articles and on demand webinars. If you still have questions, please file a support ticket here and a member of our team will be happy to help.
Q: One of my seat holders has ended their employment with my company, how can I remove them?
A: Please file a support ticket, providing the user’s name and account email address, and a member of our team will discontinue their subscription
Q: I’m trying to find a person in the app, but am not able to.
A: We are sorry to hear that. We try to capture as many prospects as we can, but sometimes, this is inevitable. If you have questions, please file a ticket with our support team.
Q: I tried to reset my password and never received an email.
A: Please check your spam folder. If you still can’t find the email, please file a ticket and our support team will be happy to help.
Q: How do I change my password?
A: If you forgot your password, click the "Reset here" button on the sign in page. Enter your email address, and an email will be sent to you with instructions on how to change. If you do not receive an email from Aidentified after this step, please file a ticket and a member of our support team will assign you a temporary password that you can change once logged in.
If you are logged into the Aidentified platform and want to change your password, navigate to the top right-hand corner and click on “My Profile”. In the drop-down, select “Security” and follow the steps to change your password. Make sure to use at least 8 letters, including a special character and at least one number.
Q: Can I change my username/email address for the app?
A: Yes. Please file a support ticket, specifying the new email address you wish to use, and a member of our team will be happy to make this update.
Q: Can I be invoiced instead of paying by credit card?
A: Certain plans qualify for invoicing. Please reach out to your designated sales representative to change the payment plan under your agreement
Q: I have a billing question, where can I get billing related information and support?
A: Please file a ticket with our support team and they will be happy to help you.