FAQ's

FAQ: Prospect Finder

• What is Remaining Share Balance?
• How is Wealth Segment defined?
• What does Inferred Income mean?

FAQ: Getting Started, Tips & Tricks

• Aidentified Quick Start Guide
• Common Use Cases & Tips and Tricks

FAQ: Passwords & Account Emails

• Can I change my username/email address for the app?
• How do I change my password?
• I tried to reset my password and never received an email.
• I forgot my password, how can I reset it?
• What are Aidentified's password requirements?

FAQ: Profiles

• FAQ: Contact Confidence
• What are company pages?
• What is a shared phone number?
• Can I unlock multiple profiles at once?
• Do you include social media links for people?

FAQ: Imports & Exports

• How do I remove connections?
• When will my imported contacts show up in Aidentified?
• How do I enrich my own leads?

FAQ: Email Notifications

• Why am I receiving connection emails?
• How do I turn off email notifications?

FAQ: Wealth Triggers

• What Wealth Trigger event types do you track?
• What are Wealth Triggers?

FAQ: Tags

• Can I add tags to the profiles that are matched from an import?
• How should I use tags?
• How do I add people to my Favorites?

FAQ: Filters & Saved Searches

• Can I do a reverse phone number lookup?
• How do I find future prospects?

FAQ: Credits

• Can I purchase additional credits?
• How often do my credits refresh?

FAQ: Subscription & Billing

• Other billing questions?
• How do I cancel my subscription?
• Can I be invoiced instead of paying by credit card?
• Where can I obtain a copy of my billing invoice?
• How can I update my credit card/payment information?

FAQ: Sidecar Chrome Extension

• Does the Sidecar work with Sales Navigator?
• I am having trouble logging into the Sidecar Chrome extension.